Here are some of our frequently asked question (FAQ)
What does 'Your lights, your price' mean? do you price match?
Right! we do price match competitors for like for like items, pending certain conditions, our detailed price match policy can be found here.
I've found a better price elsewhere, where and how do I price match?
Found a better price else where? contact us here and send us the details, and if you have already placed the order and we can match, we'll credit your order, otherwise, we can create a custom order for you to pay.
What are your returns policy?
Our returns policy can be summarized as, the full policy can be found here.
What are your local shipping rates?
Our local shipping rates start from $8.80 and increases with weight, though these rates may change from time to time. You can view your final shipping cost just at check out, before payment.
How long does it take to ship locally?
Usually, orders will take around 2-3 business days, depending on when the order was received and if there are no issues with the courier, public holidays and Christmas periods may take longer.
*What are your conditions for free shipping?
Free shipping applies to local domestic addresses which our couriers service, anything outside of this may require an additional surcharge.
Do you ship internationally? if so, how much does it cost?
Yes, we ship internationally, parcels up to 2.5kg we charge a flat rate of $25 AUD and for anything above that we charge $50 AUD to a maximum limit of 7.5kg.
What are your general terms of trade?
Are your goods approved for Australian conditions?
Yes, all our goods supplied have been trialed and built for Australian conditions, sourced from local Australian suppliers and manufacturers.